Unsubscribe.ai is designed to help you identify subscriptions, organize recurring charges, and request cancellation help when you no longer want a subscription.

To do that, Unsubscribe.ai needs access to certain information related to your account activity, subscriptions, and cancellation requests. We believe users should understand what information may be used, why it is needed, and how it supports the service.

This article explains the types of data Unsubscribe.ai may access and how that information helps power subscription discovery and cancellation support.

Why Unsubscribe.ai Needs Data Access

Unsubscribe.ai needs limited information to help answer questions like:

• What subscriptions may be connected to your account?

• How often are you being charged?

• Which merchants appear to be billing you repeatedly?

• How much might you be spending on subscriptions?

• Which subscriptions do you want to keep or cancel?

• What information may be needed to submit a cancellation request?

The goal is not to collect unnecessary information. The goal is to use the information needed to help identify subscriptions, organize them clearly, and support cancellation requests when you ask for help.

Financial Account Connection Data

When you connect a supported financial account, Unsubscribe.ai may receive access to information needed to identify possible subscriptions.

This may include:

• Merchant names

• Transaction dates

• Transaction amounts

• Transaction descriptions

• Recurring charge patterns

• Account type, such as checking, credit card, or debit card

• Limited account details needed to display or identify the connected account

• Available transaction history from the connected account

This information helps Unsubscribe.ai look for subscription-like activity, such as monthly charges, annual renewals, repeated merchant billing, or recurring payment patterns.

Transaction Information

Transaction information is one of the main ways Unsubscribe.ai identifies possible subscriptions.

For example, Unsubscribe.ai may review whether a merchant has charged you repeatedly, whether the amount is similar each time, and whether the charge appears on a regular schedule.

Transaction information may help identify:

• Streaming subscriptions

• Software subscriptions

• App subscriptions

• Memberships

• Cloud storage plans

• Subscription boxes

• Fitness or wellness memberships

• Other recurring services

Some subscriptions may be easy to identify. Others may appear under a parent company, payment processor, app store, or merchant name that does not clearly match the service you recognize.

Subscription Information

Unsubscribe.ai may use subscription-related information to organize your dashboard and support cancellation requests.

This may include:

• Subscription name

• Merchant name

• Estimated cost

• Billing frequency

• Last detected charge

• Possible next billing date

• Subscription status

• Cancellation status

• Whether the subscription was detected automatically or added manually

This information helps you review what may be active, what you may want to keep, and what you may want help canceling.

Manually Added Subscription Information

If you add a subscription manually, Unsubscribe.ai may collect the details you choose to enter.

This may include:

• Subscription name

• Estimated price

• Billing frequency

• Next billing date

• Merchant website or app name

• Notes you add about the subscription

• Whether you want to keep or cancel it

Manual entries can help make your dashboard more complete when a subscription is not automatically detected from connected account activity.

Cancellation Request Information

When you request cancellation help, Unsubscribe.ai may need information to help identify the subscription and support the cancellation process.

Depending on the merchant, this may include:

• The subscription or merchant name

• The email address used with the merchant

• The name on the subscription account

• The last charge amount

• The approximate charge date

• The billing platform, such as Apple, Google, PayPal, or Amazon

• A customer ID or account reference, if available

• Confirmation that you authorize the cancellation request

This information helps Unsubscribe.ai submit or support the cancellation request and track the status.

Unsubscribe.ai does not cancel subscriptions unless you request cancellation.

Communication Information

If you contact support or respond to a request for more information, Unsubscribe.ai may access the information you provide in that communication.

This may include:

• Your name

• Your email address

• Your support message

• Screenshots or documents you choose to send

• Details about a billing or cancellation issue

• Information needed to help resolve your request

For your safety, you should not send passwords, full card numbers, full bank account numbers, one-time security codes, or unnecessary sensitive documents through support messages.

Account Information

Unsubscribe.ai may use basic account information to manage your user account and provide support.

This may include:

• Your name

• Your email address

• Login or account identifier

• Plan type

• Billing status

• Account settings

• Connected account status

• Communication preferences

This information helps us manage your account, provide access to plan features, respond to support requests, and send important service-related notices.

Billing and Plan Information

If you use a paid Unsubscribe.ai plan, billing-related information may be used to manage your subscription.

This may include:

• Plan type

• Billing status

• Payment confirmation

• Renewal date

• Cancellation date, if applicable

• Limited payment details, such as the last four digits of a card if provided by the payment processor

Unsubscribe.ai does not need your full card number to provide support. Payment processing may be handled by a third-party payment provider.

Data Used to Improve Subscription Detection

Unsubscribe.ai may use subscription and transaction signals to improve how subscriptions are identified and organized.

This may include reviewing patterns such as:

• Recurring charge timing

• Similar merchant names

• Similar transaction amounts

• Billing frequency

• Common subscription merchants

• User-added subscription corrections

The purpose is to improve subscription detection, reduce duplicate entries, and make the dashboard more helpful.

What This Data Helps Us Do

The data Unsubscribe.ai accesses may help us:

• Identify possible subscriptions

• Organize subscriptions in your dashboard

• Estimate subscription spend

• Show possible savings opportunities

• Support cancellation requests

• Track cancellation statuses

• Notify you when more information or user action may be needed

• Help troubleshoot account, billing, or cancellation issues

The purpose of accessing data is to provide subscription management support, not to collect more information than needed.

You Stay in Control

You choose whether to connect an account, which subscriptions to review, and whether to request cancellation help.

You may also be able to:

• Disconnect a connected account

• Revoke permissions through Plaid or your financial institution

• Cancel your Unsubscribe.ai plan

• Request data deletion

• Update account settings

• Contact support about privacy questions

Disconnecting an account may limit Unsubscribe.ai's ability to refresh subscription activity or continue detecting new subscriptions from that account.

Important Safety Reminder

Unsubscribe.ai should not need your passwords, full bank account numbers, full credit card numbers, or one-time security codes to help identify subscriptions.

If a merchant requires secure verification, it is usually best to complete that step directly through the merchant's official website, app, or verified support channel.

Only provide information that is needed for the specific support or cancellation request.

The Bottom Line

Unsubscribe.ai accesses certain information to help identify subscriptions, organize recurring charges, estimate subscription spend, and support cancellation requests.

This may include transaction details, merchant names, subscription information, manually added entries, cancellation request details, account information, and support communications.

Unsubscribe.ai is designed to use data for a clear purpose: helping you better understand and manage your subscriptions while keeping you in control of what you connect, review, and request.