Support Center
Find quick answers about connecting accounts, finding subscriptions, cancellation requests, billing, and privacy.
Getting Started
Start here if you're new to Unsubscribe.ai. These articles explain how the platform works, what you can do on the Free Discovery plan, and how to connect an account.
A simple overview of how Unsubscribe.ai helps identify subscriptions, organize them in one place, and assist with cancellation requests.
Explains what users can see for free, what is locked, and when a paid plan is required.
Step-by-step instructions for securely connecting a supported account.
Account Connections
Learn how account connections work, how to disconnect an account, and why some subscriptions may not appear right away.
Explains that Plaid helps securely connect financial accounts and that Unsubscribe.ai uses this connection to help identify subscriptions.
Shows users how to remove a connected account or revoke access.
Explains common reasons, such as limited transaction history, merchant name variations, pending charges, or subscriptions billed through another account.
Subscriptions & Dashboard
Understand how subscriptions are detected, how your dashboard works, and how estimated monthly spend is calculated.
Explains that subscriptions may be identified from transaction patterns, merchant names, recurring charges, or user-added entries.
Shows users how to add a subscription that was not automatically detected.
Explains that spend estimates may be based on recent recurring charges and may not always reflect taxes, discounts, plan changes, or annual billing.
Cancellation Help
Find answers about cancellation requests, cancellation status updates, delays, and what happens when a merchant requires more information.
Explains the cancellation assistance process and what the user can expect after submitting a request.
Defines statuses like Requested, In Progress, Merchant Follow-Up Needed, Completed, Unable to Complete, or User Action Required.
Explains that timing can depend on the merchant, account verification, support response times, billing cycles, or required user information.
Explains that Unsubscribe.ai may ask the user for additional details needed to continue the cancellation process.
Billing & Plans
Review what each plan includes, how billing works, how to cancel your Unsubscribe.ai plan, and how refunds are handled.
Explains the free plan, including account connection, limited subscription visibility, and upgrade requirements.
Explains what is included in the $15/month Early Access plan, such as full subscription discovery, cancellation execution, status tracking, and dashboard access.
Gives clear steps for canceling the user's Unsubscribe.ai plan.
Explains refund eligibility, timing, and how users can contact support.
Privacy & Security
Learn what information Unsubscribe.ai accesses, what we do not store, how to delete your data, and how to revoke permissions.
Types of information we may use—from connected accounts and transactions to cancellations, billing, and support—and how that powers subscription discovery and help.
Sensitive information we are designed not to store—bank logins, full account numbers, card numbers, OTPs, merchant passwords—and what we may store for subscription management.
How to request deletion in settings or via support, what may be retained, and how this differs from canceling your plan, disconnecting accounts, or merchant subscriptions.
Explains revoking access through Unsubscribe.ai, Plaid, or your bank, what changes afterward, and how that differs from data deletion or canceling merchant subscriptions.