Please read these terms carefully. By using our services, you agree to be bound by these Terms of Service and our Privacy Policy.
1.0 Acceptance of Terms
2.0 Eligibility
3.0 Description of the Services
4.0 No Banking, Legal, Tax, or Financial Advice
5.0 User Accounts and Credentials
6.0 Linked Accounts and Third-Party Providers
7.0 Cancellation Authorization and Merchant Communications
8.0 Electronic Communications and Consent
8.1 SMS and Messaging Terms
9.0 Subscriptions, Fees, Billing, and Renewals
10.0 Cancellation and Termination of Paid Plans
11.0 Trials, Promotions, and Beta Features
12.0 User Responsibilities
13.0 User Content and Inputs
14.0 Privacy and Data Handling
15.0 Security Program
16.0 Security Incidents
17.0 Availability; Service Changes
18.0 Intellectual Property Rights
19.0 Feedback
20.0 Compliance, Investigations, and Enforcement
21.0 Disclaimers
22.0 Limitation of Liability
23.0 Indemnification
24.0 Termination
25.0 Governing Law
26.0 Dispute Resolution
27.0 Compliance With Consumer Protection Laws
28.0 International Use
29.0 Force Majeure
30.0 Assignment
31.0 Changes to These Terms
32.0 Severability
33.0 No Waiver
34.0 Entire Agreement
35.0 Contact Information
These Terms and Conditions ("Terms") form a legally binding agreement between you ("you," "your," or "User") and Unsubscribe.ai LLC ("Unsubscribe.ai," "Company," "we," "us," or "our") governing your access to and use of our website, mobile application, progressive web application, dashboard, features, content, APIs, tools, and related services (collectively, the "Services").
By accessing, registering for, or using the Services, you agree to be bound by these Terms and our Privacy Policy, which is incorporated by reference. If you do not agree to these Terms, you may not access or use the Services.
If you use the Services on behalf of a business or other legal entity, you represent and warrant that you have authority to bind that entity to these Terms.
You may use the Services only if:
you are at least 18 years old;
you have legal capacity to enter into a binding agreement;
you are not prohibited from using the Services under applicable law; and
any information you provide to us is true, accurate, current, and complete.
We may refuse access to or suspend the Services if eligibility requirements are not met.
Unsubscribe.ai provides software tools intended to help users identify, review, organize, monitor, and manage recurring charges, subscriptions, and related financial or account activity.
The Services may include, without limitation:
account creation and authentication;
linked financial account connectivity through third-party providers;
recurring transaction detection and subscription review tools;
dashboards, spend summaries, alerts, reminders, and recommendations;
subscription cancellation assistance or workflows, where offered;
manual subscription entry and account management tools; and
free, paid, trial, beta, pilot, or invite-only features.
The Services are provided for informational and convenience purposes. Availability of any particular feature may change at any time.
Unsubscribe.ai is a technology platform and is not a bank, lender, broker-dealer, money transmitter, insurer, accounting firm, law firm, tax advisor, or financial advisor.
The Services do not constitute legal, tax, investment, insurance, accounting, credit repair, debt relief, or financial planning advice. Any information, alerts, estimated savings, cancellation suggestions, subscription classifications, or transaction categorizations are informational only and may not be complete, accurate, or current.
You remain solely responsible for reviewing your obligations, payment terms, subscriptions, contracts, statements, and financial decisions.
To access certain features, you may be required to create an account and provide certain information. You agree to:
maintain accurate registration information;
keep your login credentials confidential;
use strong passwords and security controls on your devices;
promptly notify us of any suspected unauthorized access or security incident involving your account; and
accept responsibility for activity occurring under your account, except to the extent caused by our breach of these Terms or applicable law.
We may require identity verification, multi-factor authentication, or additional security steps at our discretion.
Certain features may require you to connect external accounts or services, including financial institutions, payment processors, account aggregators, data providers, email providers, browser extensions, app stores, or subscription merchants (collectively, "Third-Party Services").
We may use third-party service providers, including Plaid, Inc., to facilitate financial account connectivity, data access, and related services.
By linking an external account or enabling a Third-Party Service, you authorize us and our service providers to access, receive, transmit, store, and process the information reasonably necessary to provide the Services.
You acknowledge and agree that:
Third-Party Services are not controlled by Unsubscribe.ai;
your use of Third-Party Services may also be governed by separate terms and privacy policies of those providers;
we do not guarantee the availability, accuracy, completeness, timing, or continued access of any Third-Party Service;
linked account data may be delayed, incomplete, reformatted, or unavailable;
certain features depend entirely on third-party connectivity and permissions; and
we are not responsible for acts, omissions, outages, errors, security failures, or policy changes of Third-Party Services, except as required by law.
We may add, remove, or change third-party integrations at any time.
If you use any feature through which Unsubscribe.ai assists with subscription cancellation, you expressly instruct and authorize Unsubscribe.ai and its service providers to prepare, populate, and transmit cancellation requests, notices, emails, forms, or other communications to the applicable merchant, provider, or third party on your behalf using the information you provide, account information made available through the Services, or both, as reasonably necessary to carry out your request.
For that limited purpose only, you appoint Unsubscribe.ai as your limited agent to submit and communicate cancellation requests on your behalf. This limited agency applies only to cancellation-related actions you affirmatively initiate through the Services and does not authorize Unsubscribe.ai to initiate cancellation requests or other merchant communications absent your request.
You authorize us, solely for that limited purpose, to:
identify the applicable subscription or recurring charge;
include information reasonably necessary to process the request, such as your name, contact information, account identifiers, transaction details, and other relevant subscription information;
communicate with the merchant or provider regarding the cancellation request; and
receive confirmations, status updates, or related responses regarding the request.
You acknowledge and agree that:
you remain responsible for reviewing your subscriptions and confirming whether a cancellation has been completed;
some merchants or providers may require additional steps, identity verification, direct account access, or compliance with their own cancellation procedures;
Unsubscribe.ai does not guarantee that any merchant or provider will honor, process, or timely implement a cancellation request; and
a subscription is not considered canceled unless and until the applicable merchant or provider accepts and processes the cancellation under its own procedures.
You represent and warrant that you have authority to request cancellation of any subscription for which you use these features and that any direction you give us in connection with a cancellation request is accurate and authorized.
You may revoke this authorization and limited agency at any time by discontinuing use of the applicable feature, disconnecting any relevant linked account, or notifying us through the contact methods we make available for that purpose. Any revocation will apply prospectively only and will not affect cancellation requests or related communications already submitted or undertaken based on your prior authorization.
By creating an account, providing your email address, or using the Services, you consent to receive electronic communications from us, including service notices, legal notices, disclosures, security alerts, transactional messages, and other information related to your account or use of the Services.
You agree that electronic communications satisfy any legal requirement that such communications be in writing, to the fullest extent permitted by applicable law.
You are responsible for maintaining a current and functional email address and for ensuring that you can access and retain electronic records.
Where required by law, we will obtain any additional consent needed for marketing communications, recurring charges, or other regulated communications.
By providing your phone number and opting in through our website, applications, or advertising forms, you consent to receive text messages from Unsubscribe.ai LLC.
These messages may include:
Account notifications
Subscription and cancellation updates
Service-related alerts
Promotional or marketing messages (if applicable)
Message frequency may vary depending on your interaction with our Services.
Message and data rates may apply.
You can opt out at any time by replying STOP to any message.
For assistance, reply HELP or contact us at support@getunsubscribe.com.
Your consent to receive SMS messages is not a condition of purchase.
We do not sell, rent, or share your phone number or SMS consent data with third parties for marketing purposes.
Some features of the Services may be offered on a free, trial, one-time fee, or recurring subscription basis.
If you enroll in a paid plan:
you agree to pay all fees, taxes, and charges disclosed at the time of purchase;
you authorize us and our payment processors to charge your selected payment method for all applicable amounts you select and agree to;
unless otherwise stated, subscriptions renew automatically for the same renewal term until canceled;
renewal charges, at the current published rate, shall occur on or about the beginning of each billing cycle; and
you are responsible for maintaining valid billing information.
We will disclose material pricing, renewal, and cancellation terms before purchase as required by applicable law.
If a payment fails, we may retry billing, suspend access, downgrade your plan, or terminate paid features.
We may change pricing or plan features prospectively by providing advance notice as required by applicable law. Continued use after the effective date of a price change constitutes acceptance of the updated pricing.
You may cancel your paid subscription at any time through your account settings or through any other cancellation method we make available.
Unless otherwise stated at sign-up:
cancellation will stop future renewals;
amounts already paid are non-refundable except as required by law or expressly stated by us in writing;
access to paid features may continue through the end of the current billing period; and
deleting your account does not necessarily cancel an active paid subscription unless expressly stated in the cancellation flow.
Where applicable law requires a simple cancellation mechanism, we will provide one that is reasonably easy to use and materially consistent with the method by which you enrolled.
We may offer free trials, promotional credits, discounts, or beta features. Additional terms may apply.
Unless otherwise disclosed:
trial eligibility is determined by us in our discretion;
we may limit trials to new users, specific regions, or certain plans;
at the end of a trial, a paid subscription may begin automatically if you enrolled in an auto-renewing offer and were given the required disclosures and consent;
promotional offers may be modified or withdrawn at any time; and
beta or pilot features may be incomplete, changed, suspended, or discontinued without notice and may be subject to additional risk.
You agree to use the Services only for lawful purposes and in accordance with these Terms.
You will not:
violate any law, regulation, court order, or third-party right;
use the Services for fraud, deception, unauthorized account access, or unlawful surveillance;
attempt to gain unauthorized access to any system, environment, data, credential, or account;
interfere with or disrupt the integrity, performance, or security of the Services;
reverse engineer, scrape, copy, frame, mirror, or exploit the Services except as expressly permitted by law;
upload malware, malicious code, or harmful content;
use automated means to access the Services in a manner that imposes unreasonable load or circumvents safeguards;
misrepresent your identity or authority;
use the Services to harass, abuse, or infringe the rights of others; or
use the Services in any way that could compromise security, confidentiality, availability, processing integrity, or privacy.
If you submit, upload, store, transmit, or otherwise provide content, data, feedback, communications, files, manual subscription entries, support materials, or other materials through the Services (collectively, "User Content"), you represent and warrant that you have all rights necessary to do so.
You retain ownership of your User Content, subject to the rights you grant in these Terms.
You grant Unsubscribe.ai a non-exclusive, worldwide, royalty-free license to host, store, reproduce, process, adapt, transmit, and use User Content solely as necessary to:
operate, maintain, secure, and improve the Services;
provide support and troubleshooting;
comply with law and enforce these Terms; and
create aggregated or de-identified analytics, provided such analytics do not identify you personally.
Our collection, use, disclosure, retention, and protection of personal information are governed by our Privacy Policy.
Without limiting the Privacy Policy, you acknowledge that:
we may collect account, device, usage, transaction-related, support, and integration data necessary to provide the Services;
we may use service providers and subprocessors to host, secure, monitor, and support the Services;
we may retain information for legitimate business, legal, security, fraud prevention, audit, contractual, or compliance purposes;
we may disclose information when required by law or to protect rights, safety, systems, or users; and
you may have privacy rights under applicable law depending on your location.
To the extent applicable, we will provide notices and honor privacy rights required by law, including rights relating to access, deletion, correction, portability, opt-out, or limitation of certain processing.
We implement and maintain administrative, technical, and physical safeguards designed to protect the security, confidentiality, and integrity of information processed through the Services.
Our security program is designed in a manner consistent with the nature of our business, the sensitivity of data processed, applicable legal obligations, and recognized control objectives relating to areas such as:
access control and least-privilege administration;
authentication and credential protection;
change management;
logging and monitoring;
incident response and recovery;
vendor and subprocessor oversight;
data retention and secure disposal;
encryption or equivalent safeguards where appropriate; and
workforce security awareness and confidentiality obligations.
However, no method of transmission, storage, or security control is completely secure, and we do not guarantee absolute security.
If we determine that a confirmed security incident affecting your personal information or regulated data has occurred, we will investigate, mitigate, and provide notifications as required by applicable law.
Nothing in these Terms guarantees that any attempted or actual security incident will be prevented, detected, or eliminated immediately.
We may modify, suspend, or discontinue any part of the Services at any time, temporarily or permanently, with or without notice, except where notice is required by law.
We do not guarantee uninterrupted availability, continuous uptime, or error-free operation. Maintenance, updates, outages, third-party failures, internet issues, and other events may affect service availability.
The Services, including all software, designs, text, graphics, interfaces, workflows, compilations, trademarks, service marks, logos, and other content provided by us, are owned by or licensed to Unsubscribe.ai and are protected by intellectual property and other laws.
Except for the limited right to use the Services in accordance with these Terms, no right, title, or interest is transferred to you.
Unsubscribe.ai, its logos, and related branding may not be used without our prior written consent.
If you provide suggestions, ideas, recommendations, enhancement requests, or other feedback, you grant us a perpetual, irrevocable, worldwide, royalty-free right to use, modify, and incorporate that feedback without restriction or compensation to you.
We may monitor use of the Services to the extent permitted by law for security, abuse prevention, fraud detection, compliance, and service improvement purposes.
We may investigate suspected violations of these Terms and may suspend, restrict, or terminate access; remove content; or cooperate with law enforcement or regulators where appropriate.
THE SERVICES ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS TO THE MAXIMUM EXTENT PERMITTED BY LAW.
UNSUBSCRIBE.AI DISCLAIMS ALL WARRANTIES, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE, INCLUDING ANY IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, ACCURACY, QUIET ENJOYMENT, OR THAT THE SERVICES WILL BE UNINTERRUPTED, SECURE, OR ERROR-FREE.
WITHOUT LIMITING THE FOREGOING, WE DO NOT WARRANT THAT:
SUBSCRIPTION DETECTION WILL IDENTIFY ALL RECURRING CHARGES;
CANCELLATION ASSISTANCE WILL SUCCESSFULLY CANCEL ANY MERCHANT SERVICE;
BILLING DATA, TRANSACTION DATA, OR ACCOUNT DATA WILL BE COMPLETE OR CURRENT;
ESTIMATES OF SAVINGS, UPCOMING CHARGES, OR RENEWAL DATES WILL BE ACCURATE; OR
THE SERVICES WILL MEET YOUR SPECIFIC NEEDS OR COMPLIANCE REQUIREMENTS.
Some jurisdictions do not allow certain disclaimers, so portions of this section may not apply to you.
TO THE MAXIMUM EXTENT PERMITTED BY LAW, UNSUBSCRIBE.AI AND ITS AFFILIATES, OFFICERS, MEMBERS, MANAGERS, DIRECTORS, AGENTS, EMPLOYEES, CONTRACTORS, LICENSORS, AND SERVICE PROVIDERS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR ANY LOSS OF PROFITS, REVENUE, BUSINESS, GOODWILL, DATA, OR USE, ARISING OUT OF OR RELATED TO THE SERVICES OR THESE TERMS, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE TOTAL AGGREGATE LIABILITY OF UNSUBSCRIBE.AI FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THE SERVICES OR THESE TERMS SHALL NOT EXCEED THE GREATER OF:
THE AMOUNT YOU PAID TO UNSUBSCRIBE.AI FOR THE SERVICES IN THE TWELVE (12) MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM; OR
ONE HUNDRED U.S. DOLLARS (US $100).
Nothing in these Terms excludes or limits liability that cannot be excluded under applicable law.
You agree to defend, indemnify, and hold harmless Unsubscribe.ai and its affiliates, officers, members, managers, directors, agents, employees, contractors, licensors, and service providers from and against any claims, demands, actions, damages, losses, liabilities, judgments, settlements, costs, and expenses, including reasonable attorneys' fees, arising out of or related to:
your use or misuse of the Services;
your violation of these Terms;
your violation of applicable law;
your User Content; or
your infringement of any third-party rights.
We may suspend or terminate your access to the Services, in whole or in part, at any time, with or without notice, if:
you violate these Terms;
we suspect fraud, abuse, or security risk;
required by law, court order, regulator, or third-party provider;
your account remains inactive for an extended period; or
we discontinue Services.
You may stop using the Services at any time. Termination does not relieve you of obligations incurred before termination.
Sections that by their nature should survive termination will survive, including provisions relating to payment, intellectual property, disclaimers, limitation of liability, indemnification, dispute resolution, and governing law.
These Terms are governed by the laws of the State of Wyoming, without regard to its conflict of laws principles, except to the extent superseded by applicable federal law or non-waivable consumer protection laws.
Any dispute, claim, or controversy arising out of or relating to these Terms or the Services shall first be attempted to be resolved informally by written notice to the other party.
If the dispute is not resolved informally within thirty (30) days, then, to the fullest extent permitted by law, the dispute shall be resolved by binding arbitration administered by Unsubscribe.ai's approved arbitration provider under its applicable consumer or commercial rules, as applicable.
Unless prohibited by law:
arbitration will be conducted on an individual basis;
class actions, class arbitrations, and representative proceedings are waived; and
each party waives the right to trial by jury.
You or we may bring an individual action in small claims court if eligible.
Nothing in these Terms is intended to waive rights that cannot be waived under applicable consumer protection, privacy, automatic renewal, data breach, or electronic contracting laws.
Where applicable law imposes additional notice, disclosure, consent, cancellation, refund, renewal, accessibility, or privacy requirements, those requirements will control to the extent required.
The Services are intended for users in jurisdictions where they may lawfully be offered. We make no representation that the Services are appropriate or available in every jurisdiction.
If you access the Services from outside the United States, you do so at your own initiative and are responsible for compliance with local laws.
We are not liable for delay, interruption, or failure in performance resulting from causes beyond our reasonable control, including acts of God, natural disasters, war, terrorism, labor disputes, utility failures, internet outages, cyberattacks by third parties, governmental actions, epidemics, pandemics, or failures of third-party providers.
You may not assign or transfer these Terms or any rights or obligations under them without our prior written consent.
We may assign these Terms, in whole or in part, in connection with a merger, acquisition, restructuring, sale of assets, financing, or by operation of law.
We may update these Terms from time to time. If we make material changes, we will provide notice by posting updated Terms, updating the effective date, or by other notice required by law.
Your continued use of the Services after updated Terms become effective constitutes acceptance of the revised Terms, except where applicable law requires additional consent.
If any provision of these Terms is found unenforceable or invalid, that provision will be limited or severed to the minimum extent necessary, and the remaining provisions will remain in full force and effect.
Our failure to enforce any provision of these Terms is not a waiver of our right to do so later.
These Terms, together with the Privacy Policy and any additional terms expressly incorporated by reference, constitute the entire agreement between you and Unsubscribe.ai regarding the Services and supersede prior or contemporaneous understandings regarding the same subject matter.
Questions, legal notices, and concerns regarding these Terms should be directed to:
Unsubscribe.ai LLC
32 N Gould St. Ste R, Sheridan, WY 82801
(970) 538-9711